Meet Jyo Shukla

Jyo Shukla is an award-winning SaaS leader who has spent most of her career helping start-ups and enterprises across the globe build scalable, meaningful customer journeys. Her work sits where customer experience, operations and growth meet — and it is grounded in practice rather than theory.

A practical, customer-first approach

Across businesses and industries, Jyo has seen the same pattern: organisations that care about their customers but leave customer outcomes to a single team. Customer Success Mindset grew from that experience — a guide for making customer-centricity part of how the whole organisation thinks and grows.

Recognition and thought leadership

Jyo has been recognised on SuccessHACKER’s Top 25 Customer Success Influencer lists in 2023 and 2024. This recognition is of Jyo personally and is separate from the book’s inclusion in industry reading lists.

Mentoring and community

Jyo is an active mentor and volunteer for organisations supporting the professional development of migrant women in Australia, as well as diversity and inclusion in the workplace.